Quality objectives are established for all processes of the organization in line with Quality Policy. Management Review meetings are conducted periodically at various levels to ensure the effectiveness and adequacy of the Quality Management System. Learning out of corrective & preventive actions provides opportunity for improvement.
CLIENT FOCUS
Processes are established for client communication on suggestions for improvements, information on status and meetings. Client feedback is obtained once in three months by the project in-charge. Areas of dissatisfaction / improvements, if any, are discussed in the site management review meetings and corrective actions taken based on those inputs.
During the project execution, the client interaction is maintained on a continuous basis and the requirements are met on a regular basis as per the documented “Project Quality Plan”.
QUALITY POLICY
Our “Quality Policy”, is consistent with the SEW Vision & Core Values:
- Shows commitment to comply with the requirements and continually improve the effectiveness of the Quality Management System.
- Provides a frame work for establishing and reviewing quality objectives.
- Communicated and understood within the organization.
- The policy is communicated to all by displaying at strategic locations and through Quality manual, which is being distributed to all sections and intend being circulated to all employees of SEW.
- Reviewed for continuing suitability, once in two years.
QUALITY OBJECTIVES
- To incorporate state of the art technology in the areas of design, construction, materials, processes and machinery.
- Progressive wastage elimination.
- Continuous training of all employees towards empowerment saving decision making time.
- To reduce impact on environment at the project site and to progressively achieve pollution certification.
QUALITY MANAGEMENT SYSTEM
SEW’s Quality Management System (QMS) is taking appropriate steps to improve its effectiveness in accordance with the requirements of ISO 9001 requirements & guidelines.
Procedures are established to specify the methods and criteria for effective operation, control and necessary resources and information to support the operation and monitoring of these processes.
1. Procedure for monitoring, measuring and analyzing of these processes and to take necessary actions to achieve planned results and continual improvement of these processes. It has also maintained relevant procedures to identify and exercise required control over outsourced processes, if any
2. The responsibilities and authorities for each function are defined. These include planning, operations, control, review and monitoring and corrective / preventive action as appropriate for respective functions. Effectiveness of the Quality Management System is evaluated through review meetings at various levels and course correction made accordingly. The monthly meetings have pre defined agenda. The information flow is affected through the minutes of meetings to ensure that both operation and control of these processes are effective and transparent.
3. Minute planning is done for each project site for the efficient management of Human Resource, Plant & Machinery and other requirements. Well-established systems exist for acquisition, monitoring & control of effective utilization of the resources against annual targets set.
4. MIS is the tool used in organization for systematic data collection and reporting. This data is used to analyze, reviewed and monitor region / sites at different levels and collated by Management committees. Action plans are developed and communicated to concerned persons for implementation and improvement.
5. Persons responsible for implementation do so as per plan; results are measured against targets set. Performance measurement aims at continual improvement; inability to do so calls for review of processes to improve effectiveness.
Wherever the processes are outsourced for some specific products (projects/contracts), these are controlled in accordance with the documented Quality Management System.
QUALITY MANUAL
A “PROJECT QUALITY PLAN” is maintained for all project sites in SEW, that includes the quality manual, work procedures and work instructions.
